Return Policy

---

Because live plants are perishable and sensitive to temperature and handling, we only accept returns or replacements for plants that arrive damaged during shipping.

We will accept a return, replacement, or refund request only if:

• The plant was damaged during shipping, and
   
• You contact us within 3 business days of delivery, and
   
• You provide proof of damage and proof of purchase.
   

To process your claim, please send:

• Your order number / receipt
   
• Clear photos of:
   
  • The damaged plant
     
  • The packaging (including the shipping box)
     
  • Any shipping label visible on the package
     

All damage claims must be submitted within 3 business days of the delivery date shown by the carrier tracking.

We do not accept returns for:

• Plants damaged due to improper care after delivery
   
• Normal natural variations (size, color, minor leaf blemishes)
   
• Issues reported after 3 business days
   
• Buyer’s remorse or changing your mind (live plants are perishable)
   

Once we review your claim, we may offer (at our discretion):

• A replacement plant
   
• A refund
   
• A store credit
   

Email us at: proyardandlandscaping@gmail.com
Include: Order number + photos + brief description of the issue