Terms and Conditions

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Return and Refund Policy 

At Paleozoics, we take great care in ensuring that your plants arrive in excellent condition. However, we understand that accidents can happen during shipping, and we are here to help. If your plant has been significantly damaged during transit, we will gladly issue a full refund or replacement, provided the following conditions are met:

1. Damaged or Incorrect Items

If your plant has been greatly damaged during shipping or if you received the wrong plant, please follow these steps:

• Notify Us Immediately: Contact us within 48 hours of receiving your order at 720-517-8644 for the quickest response.
• Provide Photos: To process your claim, please provide clear photos showing the damage to the plant. These photos will help us assess the issue and determine the best course of action.
• Refund or Replacement: Once we’ve reviewed your photos and determined the damage, we will either issue a full refund or send you a replacement plant, depending on your preference and availability of the item. If a replacement is unavailable, a refund will be issued.

2. Change of Mind or Unwanted Items

Due to the perishable nature of plants, we do not accept returns or offer refunds for change of mind or unwanted items. Please make sure to double-check your order before completing your purchase.

3. Return Shipping

For damage claims, we will cover the return shipping costs if a return is necessary. If you are eligible for a refund or replacement we will send you a refund  or replacement within 48 hrs. (We do not do returns for plants only refunds and replacements for them) 

4. Refund Processing

Once your return or damage claim is approved, a refund will be processed to your original payment method. Please allow up to 7 business days for the refund to appear in your account, depending on your payment provider.

5. Exceptions

• If a plant appears unhealthy due to poor care after arrival (e.g., overwatering, underwatering, or exposure to extreme temperatures), we cannot offer a refund or replacement.
• Seasonal conditions may impact the arrival of certain plants. Please keep this in mind when placing your order, as some plants may be dormant or in transition during certain times of the year. And During colder months please order Winter shipping to insure your plants safety without it, we cannot provide you with a refund or replacement.

6. Contact Us

If you have any questions or need assistance with your return or refund, please reach out to us at:

Paleozoics Plant Shop
Phone: 720-517-8644